Returns & Refunds
At Elysea Fine Jewelry, your satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
To be eligible for a return, your item must:
- Be returned within 14 days of delivery.
- Be unused, unworn, and in its original condition.
- Include all original packaging, tags, certificates, and accessories.
- Be accompanied by proof of purchase.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made jewelry.
- Gift cards.
- Items marked as Final Sale.
- Products that have been worn, damaged, or altered after delivery.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If your return is approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Exchanges
We offer exchanges only for items that arrive damaged, defective, or incorrect.
Please contact us within 48 hours of delivery and include:
- Your order number
- Clear photos of the item
- A brief description of the issue
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged.
- The item is defective.
- An incorrect product was received.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible. We'll work quickly to resolve the issue.
Contact Us
If you have any questions regarding returns or refunds, please contact us at: